GDPR/Data Security
Our privacy policy
Our privacy policy is published on the RazorArts Privacy Policy page.
Terms of usage
Our usage terms and conditions are published on the RazorArts Terms of Use page.
Where is your data stored?
Any files you upload to RazorArts, along with the videos produced by the application, are stored in OVH and Amazon Web Services in the US-East-1 region (North Virginia).
The files are stored encrypted (encryption at rest) and transferred between your browser and our services using HTTPS (encryption at transit).
Technically, we implement storage using AWS S3 server-side encryption.
Is the data secured at transit?
RazorArts uses strict transport security to ensure that your data is private and safe. All the file transfers and web interactions are protected using HTTPS.
Are the files stored privately?
RazorArts uses storage authentication for each access to a video file or uploaded asset, so other users do not have any access to your files, even if you uploaded them without registering. Technically, we implement this using AWS Cognito and AWS IAM with S3 access policies.
Who has access to your files?
The user who uploaded the assets has access to the source files and the resulting video. Other users do not have access to your files.
Our internal support staff also have access to your files for the purpose of providing assistance. RazorArts is operated by Video Puppet Limited and we do not outsource support or provide access to your files to any third-parties.
How long are the user files kept?
Source assets (animations, images and clips you add to make videos) are kept until you decide to remove them.
Result assets (videos produced from your source assets, subtitles or audio files) are kept until you decide to remove them.
Who owns the copyright to the materials?
RazorArts does not claim any copyright for the user-generated content. If you had the right to use the assets that you uploaded to RazorArts, then you fully own the rights to the video as well.
Our Terms of Use only require that you give us the license to store and process your materials according to your instructions. We do not have any other rights to your material.
Are the videos published anywhere?
RazorArts does not automatically publish your videos anywhere without your explicit instructions. Your videos are private by default.
What data processors does RazorArts use?
We rent data storage, communication, web hosting and computing services from OVH and Amazon Web Services and they will act as a data processor for any personal data we collect from you. You can view the privacy policy of this service provider at https://aws.amazon.com/privacy/. See their GDPR compliance page for more information related to EU General Data Protection Regulation (GDPR).
For payment processing, we use Stripe, Paypal and Buy Now Plus. See their GDPR compliance page for more information related to EU General Data Protection Regulation (GDPR).
For text-to-speech audio processing, we use the following providers:
- Amazon Web Services (AWS) Polly,
- Google Cloud Text-to-Speech,
- IBM Watson Text-To-Speech,
- Yandex Text-To-Speech.
We do not share any personal user information with the voice providers.
What personally identifiable information does RazorArts store and process?
When you sign up to RazorArts we collect and store your username, name and email address for the purpose of displaying it on your profile page, contacting you with key operational notifications and allowing you to re-set your password should you lose it. We also store your password (hashed and in a secure storage) for the purpose of authenticating access to your files.
When you sign in through a third-party login provider, we store your external user identifier, name and email address for the purpose of displaying it on your profile page, contacting you with key operational notifications and authenticating you.
If and when provided by you, our payment processors may collect your payment information and other personal information required to process payments. We do not collect or store this information directly.
In case of suspected payment fraud, unauthorized usage, violation of our terms or abuse, we may store the IP addresses and email addresses related to the incident for the purpose of protecting the service and preventing future abuse.
Is RazorArts collecting personal data about users from any other source?
If you use a third-party login provider (such as Sign in with Google), we collect your basic profile information as outlined above.
When you use our payment processor, we may collect additional information such as the subscription identifiers and payment authentication tokens from the payment providers.
We do not collect any other personal data from any other provider.
Which countries is the personal data stored in?
We store data in the Amazon Web Services us-east-1 data center, located in the US.
For information on where our payment processor stores your data, please consult https://buynowplus.com/privacy.
How long does RazorArts store personal data for?
User information is stored for the duration of your user account, and is removed when the account expires (inactive for 18 months), or when you request that we delete it.
Is RazorArts making automated decisions about users (including profiling)?
We use your profile information to decide on the level of service we can provide.
Other than for this purpose, RazorArts is not making any other automated decisions about users.
Has any personal data been disclosed inadvertently in the past, or as a result of a security or privacy breach?
We are not aware of any security or privacy breaches related to data stored by RazorArts.
Does RazorArts keep data backups?
We keep a copy of key user information, and backups of files uploaded by users, inside AWS as outlined above.
How to get a copy of your personal data stored by RazorArts?
Please send an email to Razor@SublimeAI.com.
How to request the removal of your information from RazorArts?
Please send an email to Razor@SublimeAI.com.